Select Page

FAQ

Delivery

Frequently asked delivery information

Orders

Frequently asked order information

Returns

Return and exchange policies

Delivery

Covid-19 Notice

Information regarding Covid-19:

The global social distancing measures are affecting our store as well which means order fulfillment and shipping is taking more time than usual.

Our standard fulfillment estimate of 2-7 business days is currently closer to 2-4 weeks for most physical products unless otherwise stated .

We’re actively communicating with our fulfillment partners and following the latest news on Covid-19.

This is a difficult time for everyone and we thank you for your patience. Health is the number one priority right now, so stay safe.

Shipping and Fulfillment Overview

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 5-8 business days
  • International: 10-20 business days
Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery
  • Ask your local post office if they have your
  • Stop by your neighbors in case the courier left the package with

Pro tip: Package theft is on the rise—If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at support@barkabarka.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!

Orders

How are your products made?

We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@barkabarka.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@barkabarka.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@barkabarka.com!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@barkabarka.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

 

Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know at support@barkabarka.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Privacy Preference Center

Strictly Necessary Cookies

This site uses cookies, or tiny pieces of information stored on your computer, to verify who you are. There are cookies for logged in users and for commenters.

This site tracks user consent by saving them to the database. We can only do that for logged in users. For visitors, however, we track their consent by creating a cookie and storing your preferences there.

GDPR, Site Cookies

Analytics

Track browser, device and behavior to improve site functionality.

Google

Tracking

Track conversions for Google and Facebook

Facebook, Google

Advertising

Not used at this time

none

My Barka Rewards

GET ON THE LIST AND GET 10% OFF YOUR FIRST PURCHASE

You're in! Check your email and confirm. Please check your spam if you don't see confirmation within 10 minutes.